Support

When you first sign up with Telephoneer, your account is in trial mode.  This lets you experience our call quality and explore all the great telephoneer service features without paying a cent or handing over your card details.

The main restriction is that calls are limited to 30 seconds (the full set of limitations is available below).

Your account can be in trial mode for up to seven days, but you can upgrade to a full paid account at any time by adding a credit card.

Upgrading your account does three things:

1. It charges your card for the first month’s number rental.
2. It ends your trial period and removes all trial restrictions
3. It starts adding incoming call charges to your bill.

To summarise, the trial gives you up to seven days of free, 30 second calls to put our service through its paces.
As soon as you upgrade to a full account, your trial ends and our normal paid service begins.

Telephoneer offers a free 7 day trial account so you can be sure our service will meet your needs.  While an account is in trial mode, all features are available with the following limitations:

1. Calls are limited to 30 seconds
   After 30 seconds calls will be disconnected.
2. A trial message is played to inbound callers
   Callers will hear the message “This is a trial account, you can upgrade to a full account at any time.” when the call is first picked up.
3. The caller ID of diverted calls is locked to the caller’s number.
   Full accounts can set the caller ID of diverted calls to be either the virtual landline number (so you know the call has come through the virtual landline) or the caller’s number.  Trial accounts always display the caller’s number.

You can upgrade to a full account by adding a credit/debit card to your account.  Once your account is upgraded all trial limitations are removed, you will be billed for the first month’s service and call charges will start to accrue.

A greyed out contact email or phone number in the telephoneer web app indicates that the contact has not been verified.

Navigate to the contacts page in the telephoneer web app and you’ll see unverified phone numbers and email addresses marked with a red X icon.

Click on the icon to start the verification process.  Once complete, the icon will disappear and you’re free to use the contact in dial actions/groups and voicemail boxes.

We verify contact phone numbers and email addresses to ensure you control them. The verification process uses an email, SMS or voice call to deliver a 6 digit verification code which you then enter into the web app confirming your access to that address.

We do this for two main reasons.  First, we want to ensure we’re delivering your calls and email addresses to the right addresses.  If you mistype your mobile number for example we’ll end up directing your calls to somebody else with all the privacy and security implications that go with that.

Secondly, we do it to protect against malicious use where a person might deliberately enter someone else’s phone number and use the service to harass them.

So while verification may be a minor inconvenience, it helps ensure your calls and voicemails are going where they’re meant to and we think that’s a good thing!

If daylight savings time just started (or ended) and your schedule doesn’t seem to have caught up, check the schedule’s time zone.

This blog post shows you how.

A telephoneer is a cute little bot that combines telephony and engineer.  We pronounce it tel-eff-on-ear with emphasis on the second syllable, so like telephony, but ending “eer”. Simple!